A few words about ordering & returns:

This area is extremely boring, I am not sure if anyone will read it, but it is important to set up a few guidelines for peace and happyness.
Before making the decision of ordering a product and by that we mean completing a transaction please makes sure it is really the product that you want and need. For instance is it the right size, colour or motive. In order to check that the size you picked is right one. Please check the measurements of the respective T which you can find in the details of every design (just measure your favourite shirt, spread it on the floor and measure it just like we did with our T design and compare it with our gradation).

The reason why we are stressing this issue is that we have to limit the amount of returns somehow. 500 GODZ is a very small company and at the moment we can not afford a very generous return policy. However under German and EU law we need to comply to certain customer friendly regulations which means we have to permit certain return and withdrawal rights.

Keeping this in mind we want to appeal to all EU customers not to flood us with returns. We thank you in advance!

You should also read the Washing Instructions carefully and follow these steps. Things can go terribly wrong if you don’t follow these instructions and we can not take responsibility for washing mistakes.

However in some instances returns are unavoidable. For instance if we fuck up and send you the wrong stuff or our manufacturer messed up.

If you want to return a product please follow these steps:

Please note that these return guidelines only apply to product purchased on the Website. We cannot accept returns of products purchased elsewhere.

To return an item:

1. Retrieve the invoice that came with your order and send an email to:
Please provide us with the invoice number and explain the reason for the return (in some cases it will help if you provide us with images). Please give us 5 days to get back to you. If we accept the return we will let you know which Parcel Service you should use in order to mimimize costs. Packages must be returned with the freight prepaid.

2. Please make sure that your return package is packed and sealed securely. Please also include either a copy or the original invoice in the package.

3. Please download and fill out this RETURN.pdf and add it to the package.

4. Once we receive the package we will get in touch with you and will ask you to send us an invoice over the shipping costs. For this we will also need a copy of the original shipping invoice. We will then transfere the amount and reverse any paypal or credit card transaction. To receive a replacement for your product you must place a new order online for the replacement.


5. If you have any other questions simply e-mail us at


Security

500GODZ has implemented secure socket layer technology, one of the most robust encryption platforms available. Your credit or debit card information will be encrypted from the moment you enter it until your transaction is processed, and will not be saved on a public server.